Optimizing digital online presence through listing and review management solutions
A North American auto care business specializing in a variety of auto and truck services
✘ Listings were in decent shape, but lacking customer service support
✘ Challenging to keep up with review responding and stay on top of online reputation given the number of locations
✓ Set up with a dedicated customer success manager to foster the relationship and ensure continuous improvement
✓ Further optimize all listings
✓ Set up the review monitoring tool and review responding done by RenderSEO
Listings management, review management, and review responding
With our previous provider, we didn’t have a dedicated team working with us – so we never knew who would be on the other end of an email. With RenderSEO, we have our own Customer Success Manager who has taken the time to build a relationship with us, has tremendous knowledge and is super responsive. The platform is easy to navigate and reliable, making our daily jobs easier. We use the review responding service which is a real stand out for us especially during the busy seasons when the stores don’t have time to respond to reviews. It helps us maintain our online reputation without putting a strain on our resources. We highly recommend making the switch over to RenderSEO, you won’t regret it.